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Full Booking Terms & Conditions

The confirmation of the booking by the guests is deemed acceptance of these terms. These terms apply to all bookings except to the extent specific terms apply for a particular booking.

Bookings

Guest may book in advance or on arrival. Rooms are subjected to availability and the Hotel reserves the right to refuse any booking. Guest making a booking must be minimum 18 years of age.

Check-in & Check-out times

Guests May check-in any time from 2.00 pm (14.00 GMT) and must check-out before 11.00 am.

Any reservations made (including through other 3rd Parties), Guests must provide a written form of booking confirmation issued to them upon arrival. Guests must provide a proof of Identity upon arrival at the Hotel. Passport, Driving License, Employment Identity card can be a proof of identity.

Guest requiring safe storage for their luggage can request for this facility. Storage charges apply. Hotel is not liable for any loss, damage or unclaimed articles.

Payment

On check-in, the guest must pay full accommodation cost. For other services such as transport, drinks, meals, telephone, fax, laundry, Internet cafe, etc.. Pre-authorisation would be taken on guest's credit card.

The actual payment would be charged when the bill exceeds the pre-authorisation amount limit or at the time of check-out. If service charges exceed the pre-authorisation amount, add on services can continue to be availed only after the actual payment is made and another pre authorization is given.

Where the credit card is not available for pre authorization, cash deposit should be made in place of pre-authorisation. If no services were used, the cash deposit would be refunded. If any services are used, charge will be deducted from the cash deposit and the balance would be refunded. If the service exceeds the cash deposit amount, another cash deposit would be required.

Guest must pay all the outstanding charges on departure. Any outstanding bills in the Hotel Bar, Restaurant or dues of any other Hotel product or services been availed by the hotel Guest must be settled prior to checkout.

On check-out, room key must be handed over to the Receptionist and all guests must complete the checkout formalities. In failure of handing over the room keys, 10.00 will be charged.

Guest's responsibility

Guests are responsible for any hotel utensils, missing or damaged in the room during their stay.

Prices

All published rates include VAT (and local taxes) at the current rate. Accommodation rates are per room per night that excludes breakfast.

Right of Refusal

The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

Disturbance

The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.

Relocation

In the unlikely event that Rising Sun Hotel does not, for any reason have the required number and types of rooms available as per the Booking, Rising Sun Hotel will try it's best to relocate the guest to another hotel of a similar standard in the same locality for the first night and refund the paid amount for the subsequent nights or alternatively Rising Sun will refund any paid amount and 25% of the agreed First night rate as goodwill gesture for the inconvenience caused. The acceptance of this obligation shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded.

Hotel Rules

  • Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
  • Guests are not allowed to bring in any pets except guide dogs.
  • An adult guest must supervise children under the age of 18 at all times. Adult guest are responsible for children's access to age-restricted items like fruit machine and cigarette vending machine.
  • Hotel being licensed premises; alcohol from outside for consumption is not allowed in the entire hotel.

Losses, Liabilities

  • The Hotel is not liable for any loss or damage caused to a guest's vehicle, unless caused by the Hotel's wilful misconduct.
  • The hotel is not liable for any loss or damage to any properties of the guest including items in the safe storage. Rising Sun recommends the hotel guests to insure their items.
  • Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
  • English law shall govern these Conditions and you agree to submit to the jurisdiction of the English courts.
  • Guests should also refer to the Notice relating to Loss or Damage to Guest's Property displayed in Reception.

BOOKING PROCEDURE

Booking Deposit:

At the time of reserving, guest must pay a minimum due amount as booking deposit in order to confirm a booking.

  • To confirm a booking of 4 nights stay or more, 50% of the booking fee must be paid as a deposit.
  • To confirm a booking of 3 nights stay, first 2 nights payment per room must be paid paid as deposit.
  • To confirm a booking for less than 3 nights, a full amount for the stay must be paid.

Payment Term:

Payment can be made by cash, Credit / Debit card or Cheque.

Note: Cheque payment must reach us 7 days prior to Arrival Date.

Child policy and extra person

Children up to 2 years to stay free in their parents room using existing bedding. Any Child under the age of 12 accompanied by an adult Guest will incur a charge of 10.00 per night per child.

CANCELLATION POLICY

Guest shall incur a charge for the cancellation of the booking and the paid booking part or none of deposit will be refunded as follows:

  • Full amount of booking deposit will be refunded if the booking is cancelled on 7 days prior notice of Arrival date (12.00 GMT)
  • 50% of the booking deposit will be refunded if booking is cancelled on 2 days (48 Hours) prior notice of Arrival date (12.00 GMT)
  • No refund will be paid under any circumstances if booking is cancelled on short notice i.e. Less than 48 hours.

Third Party booking cancellation

  • Our normal cancellation policy applies
  • If a reservation has been made through 3rd party by paying booking/deposit fee paying directly to them, Rising Sun Hotel is not responsible in case of cancellation.
  • If reservation has been made through 3rd party without any booking / deposit fee paid to them then, our normal cancellation policy applies.

Special Requests

Any and all requests or comments made in the "Special Request" section of the booking form are on a request basis only and cannot be guaranteed.

Security

Rising Sun makes all reasonable efforts to ensure that all the credit card transactions are secure. However, if unauthorized charges appear on your credit / debit card statement for that card used on Risingsunhotels.com at any time during or after you make your booking, conduct your transaction or disclose your credit card details on the website Rising Sun shall not be liable or responsible in any way in respect of any loss of whatsoever nature suffered by you arising from or in anyway connected with said use, transaction or disclosure.

Discrimination

It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.

Statutory requirements

  • The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. The Hotel guests must strictly observe these requirements.
  • All the information provided by Guests is their responsibility and should be correct at the time of submission, in particular the e-mail address and the credit or debit card details. Rising Sun cannot be held responsible for missing or delayed emails and/or any reservation cancelled/rejected/not guaranteed due to incorrect/invalid details, you warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
  • All the credit card information provided by guests is their responsibility and should be correct at the time of submission. Rising Sun cannot be held responsible for any reservation cancelled/rejected/not guaranteed due to incorrect/invalid details.
  • We require guests to double-check all confirmations. It is the Guest's responsibility to ensure that all details are correct and the confirmation is consistent with the Guests requirements.